Secure Payment

Pay securely using Visa, Mastercard, PayPal, Apple Pay, Google Pay, Maestro or KlarnaChoose the option that suits you best.

All our payments are 100% secure and protected with SSL encryption.

Delivery Time

Due to high demand, our warehouse in Spain is currently out of stock.

For this reason, your order will be shipped from our international warehouse.

• Processing: 1–3 days
• Shipping: 4–9 days
• Tracking: You will receive a tracking number by email once your package leaves the warehouse.

We’re Here to Help

If you have any questions, issues with your order, or simply need assistance, feel free to contact us by email.

Gabriela and her team will be happy to assist you and resolve any situation.

You can contact us at: contact@velunapets.com

Our customer support hours are 9:00 AM to 5:00 PM.

We are committed to providing you with a transparent, secure, and fully satisfying shopping experience.

If you have any questions, issues with your order, or simply need assistance, feel free to contact us by email.

Gabriela and her team will be happy to assist you and resolve any situation.

You can contact us at: contact@velunapets.com

Our customer support hours are 9:00 AM to 5:00 PM.

During this time, we always respond within 2 hours maximum.

We are committed to providing you with a transparent, secure, and fully satisfying shopping experience.